Operator: Island Line
Routes affected:Between Ryde Pier Head and Shanklin
Twitter Hashtag: IslandLineDescription of Incident
A shortage of train crew between Ryde Pier Head and Shanklin means fewer trains are able to run. As a result, trains may be cancelled.
Disruption is expected until the end of the day.
Customer advice:
To assist you with your journey your ticket will be accepted at no extra cost to yourself, on the following services:
- Southern Vectis bus routes 2 and 3 between Shanklin and Ryde Esplanade
There will also be a mini bus which will be running a shuttle service between Ryde Esplanade and Ryde Pier Head in both directions until the end of service this evening. Please note this bus will not be running to a timetable.
If you need any help with your journey, please speak to a member of staff or use a station help point.
If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.
You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.
Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.
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