Updated at: 13-Jan-2025 17:49:56: PM
Operator: Southeastern
Routes affected:
Between London Charing Cross / London Victoria and Hayes (Kent)
Twitter Hashtag:
Description of Incident
Urgent repairs to the track in the Ladywell area mean that trains running through this station will be cancelled or revised.
What has happened?
Damage has been discovered to the track near Ladywell. Our partners at Network Rail advise that a specialist part is required which isn’t immediately available as it needs to be specially produced and then delivered to where it needs to go.
How will this affect my journey?
Until the repairs have been completed, we need to make some temporary changes on the Hayes line in order that we can continue to run the same number of trains whilst minimising the impact of the speed restriction.
The following changes are in place until at least Friday 28 February.
Towards London:
Some trains are not stopping at Eden Park or New Beckenham, however during the weekday evening “peak” period, trains stop at all stations as usual.
From London:
Some trains are not stopping at Eden Park or New Beckenham, however during the weekday evening “peak” period, trains stop at all stations as usual.
What do I need to do?
If you’re using one of the affected stations, please allow more time for your journey.
We’re unfortunately only able to update journey planners 24 hours in advance of travel.
If you are delayed by 15 minutes or more, please be sure to claim delay repay by visiting the website.
I’d like more information:
You can find out more about the problem from Network Rail here.
Alternatively you can follow this incident on X (@SE_Railway) or Bluesky using #HayesLine, or follow the Southeastern WhatsApp channel: http://bit.ly/seWAchannel.
Check before you travel:
You can check your journey for today in the National Rail Enquiries real-time Journey Planner.
Journey planners will be updated each day for the following day’s service.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.
For the very latest National Rail information click here.
Stay informed with our real-time National Rail incidents feed, providing you with up-to-the-minute updates on disruptions and incidents affecting the UK’s railway network.
This page is dedicated to delivering accurate and timely information to the public, helping you plan your journeys better and stay ahead of any potential delays. Trust us for all your National Rail incident updates, because we understand that knowledge is the key to a smoother and more convenient travel experience.
Please check back for the latest Southeastern status updates and disruption travel news.
This page created on: 07-Jan-2025 12:21:06: PM